At Poe Ori, we understand and value your privacy concerns. In this Privacy Policy, the terms "we," "us," "our," and "Poe Ori" refer to the entity responsible for managing your personal information, which is typically the entity that collects your personal information. This policy outlines the kinds of personal information we gather from our customers, the ways in which we use this information, the parties with whom we might share it, and the options our customers have concerning the use of their information. Additionally, we detail the security measures we implement to safeguard your information and provide contact information should you have questions about our privacy practices.

 

Personal information

When you access Poe Ori, we gather data regarding your device, your interactions on our site, and any details required to process your transactions. Additionally, if you reach out to us for customer support, we may collect further information. Within this Privacy Policy, "Personal Information" is defined as any data that can uniquely identify a person.

 

Information we obtain

The types of personal information we collect include:

 

• Contact details (including names, mailing addresses, email addresses, and phone numbers);

• Account credentials (such as usernames and passwords);

• Browser specifics, IP addresses, time zone settings, cookie data, website and product interactions, search queries, and user engagement details on the site;

• Payment details (including credit card numbers, expiration dates, security codes, shipping and billing addresses);

• Customer support data (such as inquiries, feedback, and service history);

• Information on purchases and transactions;

 

How we use the information we obtain

We utilise the personal information collected as outlined in this policy and depend on several legal grounds for this use, as detailed below:

 

• Fulfilment of a contract with you;

• Our legitimate business interests;

• Compliance with legal obligations, court orders, or for the establishment, exercise, or defence of legal claims; 

• Your consent to the processing, which you may withdraw at any time.

 

 

We use the information we collect to fulfil a contract with you or to take steps at your request before entering into a contract, including:

 

• Conducting transactions and delivering various products and services;

• Processing and completing orders for our products and services, and updating you on the status of your orders;

• Offering customer support, such as repairs, alterations, cleaning, and other related services; and

• Establishing and maintaining your account with Poe Ori.

 

 

We use the information we collect based on our legitimate interests for the following purposes:

 

• Operate, evaluate, and enhance our business, which includes developing new products and services; improving our services; managing communications; analysing our products and customer demographics; conducting data analytics; and carrying out accounting, auditing, and other internal functions;

• Send you promotional materials and other communications, such as thank-you notes, reminders for special occasions, and messages from sales professionals you have interacted with;

• Contact you through email, postal mail, telephone, and other methods to inform you about and manage your participation in special events, contests, sweepstakes, programs, offers, surveys, and market research;

• Protect against, identify, and prevent fraud and other illegal activities, claims, and other liabilities;

• Comply with and enforce applicable industry standards, contractual commitments, and our policies; and

• Address your inquiries.

 

Additionally, we process your personal information to adhere to and enforce relevant legal obligations that apply to us, and for establishing, exercising, or defending legal claims, whether in court proceedings or through administrative or out-of-court procedures.

 

We may also use your information in other ways for which we will provide specific notice at the time of collection and obtain your consent, as required by law.

 

Information we share

We do not share the personal information we collect about you, except as outlined in this Privacy Policy. We disclose personal information to service providers who carry out services on our behalf under our direction. These service providers are not permitted to use or disclose the information except as necessary to provide services on our behalf or to meet legal requirements. Examples of these service providers include entities that handle credit card processing, risk management, information verification, order fulfilment, web hosting, analytics, and marketing services.

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Furthermore, we may disclose your information if required by law or legal process, to law enforcement or other government officials, or when we believe disclosure is necessary to prevent physical harm or financial loss, or in relation to an investigation of suspected or actual illegal activities. Additionally, we reserve the right to transfer personal information we hold about you in the event of a sale or transfer of all or part of our business or assets, including during mergers, acquisitions, joint ventures, reorganisations, divestitures, dissolutions, or liquidations.

 

Behavioural advertising

As mentioned previously, we utilise your Personal Information to send you targeted advertisements or marketing communications that we believe may interest you. For instance:

 

• We use Google Analytics to understand how our customers interact with the site. More information on how Google uses your Personal Information can be found here: Google Privacy Policy. You can also choose to opt-out of Google Analytics here: Opt-out of Google Analytics.

• We share details about your usage of the site, your purchases, and your interactions with our advertisements on other websites with our advertising partners. Some of this information is collected and shared directly with our advertising partners, and sometimes through the use of cookies or other similar technologies, subject to your consent depending on your location.

 

For further information on how targeted advertising works, and how it affects you, visit the Network Advertising Initiative’s educational page.

Use the following links to opt out of targeted advertising:

 

• Google: https://www.google.com/settings/ads/anonymous

• Facebook: https://www.facebook.com/settings/?tab=ads

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

In addition, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.

 

Personal information retention

In accordance with applicable law, we generally retain the personal information we collect about you as long as necessary for the purposes outlined in this Privacy Policy. Typically, this means we keep your personal information for the duration of our relationship with you or as long as your account remains active with us. Additionally, we retain information to comply with legal obligations, considering applicable statute of limitation periods.

As outlined in the "Your Rights" section of this Privacy Policy, depending on the laws of your jurisdiction, you may request that we delete your information or restrict its processing. For such requests, please contact us using the details provided below.

 

Your rights

We provide you with various choices regarding the personal information we collect from you, such as how we use it and how we communicate with you. To update your preferences, request removal from our mailing lists, exercise your rights, or make any other inquiries, please contact us as detailed in the "How to Contact Us" section of this Privacy Policy. You can also opt out of our mailing lists by clicking the "Unsubscribe" link in our emails.

 

Under the laws applicable in your jurisdiction, you may have the right to access the personal information we hold about you and request that we correct, update, amend, or delete it, or restrict its processing. Additionally, if you have provided us with personal information based on consent or as part of a contract, you are entitled to receive that information in a structured, commonly used, and machine-readable format, and we can transfer this information to another company at your request, if it is technically feasible. If you are dissatisfied with how we handle your inquiries or complaints, you may lodge a complaint with the data protection authority in your country.

 

You may withdraw any consent you have given us or object to the processing of your personal information on legitimate grounds at any time, and we will honour your preferences moving forward. This will not affect the legality of any data use based on your consent before its withdrawal.

 

To exercise your rights, contact us as outlined in the "How To Contact Us" section of this Privacy Policy. You may also contact the relevant Poe Ori entity in your jurisdiction using the provided contact details. To protect your privacy and ensure security, we may take steps to verify your identity before fulfilling your request. Where allowed by law, we may charge a reasonable fee for excessively burdensome or unfounded requests, or for providing additional copies of your personal information.

 

Regarding online activity, we and certain third parties, such as advertising networks and social media platforms, may collect information about your activities across third-party websites over time. Some web browsers offer a Do Not Track ("DNT") option that lets you signal to websites you visit that you do not want your online activities tracked. Although our online channels do not uniformly recognise every type of DNT signal due to the lack of a standardised approach, when we do recognise such a signal, we endeavour to disable third-party tags that track your browsing activities after you leave our site and which are used to display targeted advertising from Poe Ori.

 

GDPR

If you are a resident of the EEA, you have the right to request access to the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at: support@poeori.com.

 

CCPA

If you are a resident of California, you have the right to access the personal information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at: support@poeori.com.

 

Cookies

A cookie is a small piece of data that is stored on your computer or device when you visit our site. We utilise various types of cookies, such as functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences, like login details and region selection. This convenience means you don't have to input this information every time you visit the site or move between pages. Additionally, cookies help us understand how the website is used, such as whether a visitor is new or returns frequently.

 

We use the following cookies to optimise your experience on our site and to provide our services.

 

Necessary cookies (needed for the site to function)

Name                           Purpose

XSRF-TOKEN                Used for security reasons

hs                                     Used for security reasons

svSession                       Used in connection with user login

SSR-caching                 Used to indicate the system from which the site was rendered

_wixCIDX                        Used for system monitoring/debugging

_wix_browser_sess      Used for system monitoring/debugging

consent-policy              Used for cookie banner parameters

smSession                     Used to identify logged in site members

TS*                                   Used for security and anti-fraud reasons

bSession                        Used for system effectiveness measurement

fedops.logger.X           Used for stability/effectiveness measurement

wixLanguage               Used on multilingual websites to save user language preference

 

Reporting and analytics cookies

Name                                     Purpose

fedops.logger.sessionId       Website statistics

_wixAB3|#-#-#-#-#               Website statistics

 

The duration that a cookie stays on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain active until you end your browsing session, while persistent cookies stay on your device until they expire or are deleted. Most of our cookies are persistent and will expire anywhere from 30 minutes to two years after they are downloaded to your device.

 

You can control and manage cookies in several ways. However, be aware that removing or blocking cookies can adversely affect your user experience, and some parts of our website might not function properly.

 

Most browsers automatically accept cookies, but you can adjust this setting through your browser’s "Tools'' or "Preferences" menu. For detailed instructions on how to change your browser settings or manage, block, or filter cookies, you can refer to your browser’s help file or websites like www.allaboutcookies.org.

 

It's important to note that blocking cookies might not fully prevent the sharing of information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please refer to the instructions provided in the "Behavioural Advertising" section mentioned earlier.

 

How we protect personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Children’s personal information

Our online platforms are intended for a general audience and are not specifically targeted at children. We do not intentionally gather or request personal information from children under the age of 13 (or another age as defined by applicable laws) through our websites or apps. If it comes to our attention that we have inadvertently collected personal information from a child below the specified age, we will immediately remove that information from our records. If you suspect that a child under the applicable age has provided us with personal information, please reach out to us using the contact details provided in the "How To Contact Us" section.

 

Links to sites and services other than Poe Ori

For your convenience and information, our online platforms may include links to external sites, apps, and services that are not operated by Poe Ori and are managed by companies unaffiliated with us. We strongly recommend that you read their privacy notices or policies. Additionally, our products and services might be offered through third-party platforms (such as app store providers) or other third-party channels. Please note that Poe Ori is not responsible for the privacy practices of any sites, apps, or services that are not affiliated with us.

 

Updates to our Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

How to contact us

If you would like us to update information we have about you or your preferences, or if you have any questions or comments about this Privacy Policy, please contact us by email at: support@poeori.com.

 

Last updated: 05 May, 2024